(DP) Support Tip: Restore failed with error Assertion failed: px != 0

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6 months ago

Error Message
VEPA Restore fails as follows .

[Normal] From: OB2BAR_VEAgent@hostname "Barlist" Time: DD/MM/YYYY HH:MM:SS
Starting OB2BAR Restore: hostname:xxxxxxxx "VEAgentDisk"

Assertion failed: px != 0, file w:\bin\nt\boost\boost_1_65-vs2017\include\boost\smart_ptr\shared_ptr.hpp, line 735

[Major] From: RSM@hostname "" Time: DD/MM/YYYY HH:MM:SS
[61:3003] Lost connection to OB2BAR restore DA named ""
on host hostname.
Ipc subsystem reports: "IPC Read Error
System error: [5] Access is denied.

Cause
There is a possibility that the VM was not backed up correctly .
Please check if any warning messages were logged during the backup.

Ex.)
[Warning] From: VEPALIB_VMWARE@hostname "Barlist" Time: DD/MM/YYYY HH:MM:SS
Virtual Machine 'VM Name': Could not lock vMotion.
--
[Warning] From: VEPALIB_VMWARE@hostname "/Datacenter" Time: YYYY/MM/DD HH:MM:SS
[172:512] Virtual Machine 'New Virtual Machine': Download of disk descriptor file ('xxxx.vmdk') failed.

 

Workaround / Fix
If the VM was not backed up appropriately, the VM will not be able to restore to Datacenter .
If the files of the VM could be restored to directory by using "Restore to directory" option
please contact VMware Administrator to confirm if the VM can be recovered manually .

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