(DP) Support Tip: vmwaregre-agent.exe crash when browsing disk

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over 1 year ago

Error Message
When browsing disk to select files by GRE , an error occurs as follows .

- Error message at vSphere web client
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Error while trying to get the partitions for the disk(s)

IPC Read Error [10054] Connection reset by peer
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- Windows Application Event log on Mount Proxy system
ERROR 2020/03/25 14:43:08
Application Error 1000 (100)
"Faulting application name: vmwaregre-agent.exe、version: 10.60.154.0、time stamp: 0x5deac4a3
Faulting module name: ucrtbase.dll、version: 10.0.14393.2999、time stamp: 0x5ce36be6
Exception code: 0xc0000005
Fault offset: 0x000000000002457f
Faulting process ID: 0x1164
Faulting application start time: 0x01d6026842cd0420
Faulting application path: C:\Program Files\OmniBack\bin\vmwaregre-agent.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report ID: 3eb313ef-5070-46a5-8786-72d2554b4d26
Faulting package full name:
Faulting package-relative application ID: "

Cause
vmwaregre-agent.exe crash happens because Microsoft shadow copy partition is not handled correctly .
Microsoft shadow copy partition will be created in the VM's disk when a VM is backed up with "Use quiescence snapshots" option enabled.

Workaround / Fix
A Hotfix is available through Software Support.(OCTIM19Q768322)

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