Support Tip: “Internal error: DbaXXXX functions" when launching DP GUI after product upgrade to version 11.00 or 11.01

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When you upgrade a DP Cell Manager with an impacted version (10.60 to 10.91) that has “OCTUS19Q861574_1060-1091_20210811” hotfix applied to 11.00 or 11.01, the Data Protector GUI fails to launch. This is because the GUI cannot connect to the Cell Manager post the upgrade.


Environment

Windows Cell Manager
Linux Cell Manager


Issue

If the Data Protector Cell Manager with version 10.60 (2019.12) to 10.91 has the “OCTUS19Q861574_1060-1091_20210811” hotfix applied, then the following errors display when upgrading this Cell Manager to either version 11.00 or version 11.01:

•    In the upgrade log: “Encryption of users credentials failed”.
•    On launching the Data Protector GUI: “Internal error: DbaXXXX functions”.


Impacted versions

Following versions of DP are impacted if the Cell Manager is installed with hotfix “OCTUS19Q861574_1060-1091_20210811” before the upgrade:

Data Protector version 10.60 (2019.12)
Data Protector version 10.70 (2020.05)
Data Protector version 10.80 (2020.08)
Data Protector version 10.90 (2020.11)
Data Protector version 10.91 (2021.02)


Cause

The hot fix “OCTUS19Q861574_1060-1091_20210811” modifies the IDB schema such that it is incompatible for an upgrade to 11.00 or 11.01.


Solution

To fix this issue, please contact Micro Focus support for a hotfix. Apply the hotfix before you upgrade Data Protector to version 11.00 or 11.01.

Access support article here


Caroline Oest

Micro Focus Customer Experience Marketing

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