Support Tip: Unable to gather data changed blocks on disk scsi0:0

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Environment

Data Protector version: 10.80
vCenter version: 6.5 U3
Cell Manager Operating System: Windows Server 2012 R2
Mount Proxy host Operating System: RHEL 7.5
 

Situation

VMware backup fails with the following error
[Warning] From: VEPALIB_VMWARE@hostname.local.com<mailto:VEPALIB_VMWARE@hostname.local.com> "/DataCenter" Time: 05/12/2022 13:58:08
Virtual machine 'VM': Unable to gather data changed blocks on disk scsi0:0 ...

Assertion failed: px != 0, file w:\bin
t\boost\boost_1_65-vs2017\include\boost\smart_ptr\shared_ptr.hpp, line 735
[Major] From: BSM @CellManager.local.com<mailto:BSM@CellManager.local.com> "VMwareSPEC" Time: 05/12/2022 13:58:24
[61:3003] Lost connection to OB2BAR backup DA named "ERROR"
on host hostname.local.com.
Ipc subsystem reports: "IPC - Read
Error System Error: [5] Access Denied.

Cause and resolution can be found here


Caroline Oest

Micro Focus Customer Experience Marketing

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