Support Tip: Data Protector 10.91 - [90:7500] Cannot open medium

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Environment

Data Protector: 10.91
Operating system: Linux


Situation

[Major] From: MMA@DomainName "xxx_xxx_xxxxxxxxx_xxx_xxx [xx xxxxx:x:xxxxxxxxxxxxx]" Time: TIMESTAMP
[90:7500] Cannot open medium \\IP_address\xxx_xxxxxxxx_xxx/xxxxxx_xxxxx_xxxx_xxxx.


Cause

The destination device library is not properly configured.


Resolution

​​​With Automatic Replication Synchronization (ARS), there are three devices that are needed to be configured.

1) The source device/library which exists on the primary cell.

2) The destination device/library which exists on the primary cell.

3) The foreign cell destination device/library which exist on the foreign cell.

The IP address/SAN WWN and the store must be identical on the the destination device/library (primary cell) and the foreign cell destination device/library.
 

Find support article here


Caroline Oest

Micro Focus Customer Experience Marketing

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