Support Tip: Cannot access the file. While accessing the hard disk, a disk operation failed even after retries.

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Environment

Micro Focus Data Protector Version 11
Cell Manager: Windows Server 2016
Client Host: Windows Server 2019


Situation

Unable to browse backups from VMWare GRE plugin session where the backups are on StoreOnce catalyst

[ 30] [exception] message: [12:1012] Cannot access the file.
[1127] While accessing the hard disk, a disk operation failed even after retries. 


MESSAGE:

[12:1012] Cannot access the file.


DESCRIPTION:

Configuration file cannot be accessed. This message means that the Cell
Manager daemon cannot read or write from a certain configuration file.
 

[8.6.2022 18:2:39:68][3848] failed to open the event handle
[8.6.2022 18:2:39:68][3848] Sending message to FilterListener failed

Cause

Filter Listener driver not installed(or un-installed at some point)

Resolution

Data Protector should be re-installed on the GRE server to ensure the Filter Listener driver gets installed correctly

Caroline Oest

Micro Focus Customer Experience Marketing

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