Knowledge Document: Remote client upgrade failure

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Situation

During the remote upgrade of a UNIX client, we get the following error

invalid username or password for user (root)

Environment

  • All supported Data Protector versions on all supported operating systems.
  • Unix clients

Cause

The remote client may have limited permissions on the user home directory.

Resolution

  • Ensure that the permission of the <User_HomeDirectoty>/.ssh/authorized_keys file is set to 640.
  • If the issue persists, perform a local upgrade.

Access support article here


Caroline Oest

Micro Focus Customer Experience Marketing

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