Knowledge Document: hpdp-idb and hpdp-as service cannot start

 
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Environment

Data Protector version 10.40
Operating System is Windows 2016

Situation

Internal Database and Application services stopped. After attempt to service restart, issue still happens.

C:\Users\Administrator>omnisv -status
    ProcName      Status  [PID]
===============================
    crs         : Active  [4204]
    mmd         : Active  [6368]
    kms         : Active  [7060]
    hpdp-idb    : Down
    hpdp-idb-cp : Active  [5996]
    hpdp-as     : Down
    omnitrig    : Active
    omniinet    : Active  [7104]
    Sending of traps disabled.
===============================
Status: At least one of the Cell Server processes/services is not running.

Resolution

Stop DP services, open Task Manager and kill hanging postgres process.



Start DP services again after clear all hang processes.

Additional Information

Rebooting server can be used to clear the hang the processes.

Access article on support portal

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