Knowledge Document: hpdp-iam services fail to start

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Environment

Data Protector version: 23.4
Operating System: RHEL 8

Situation

After upgrade to Data Protector 23.4 hpdp-iam services fail to start

# /opt/omni/sbin/omnisv -start
Cannot start "hpdp-iam" service, system error:
[1050] Unknown error 1053

Cause

By default,/omnisv process uses /bin/bash to startup processes, and hpdp user (which is responsible for most Data Protector services ) used /bin/sh instead of /bin/bash

Resolution

  • Stop Data Protector services: /opt/omni/sbin/omnisv -stop
  • Edit /etc/passwd file and change hpdp users shell to be /bin/bash instead of /bin/sh, Example bellow:
hpdp:x:1001:1001::/home/hpdp:/bin/bash
  • Save the file and start services: /opt/omni/sbin/omnisv -start

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