Knowledge Document: Facing issue while copy backup on Tape Library

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Environment

Data Protector version 10.90
Operating System in Cell Manager is SUSE Linux Enterprise Server 15 SP3
Operating System in Media Server is HP-UX B.11.31
Tape library is HPE MSL6480

Situation

Facing issue while copy backup to tape. Error message shows in session report:

[Critical] From RMA@backupserver "HPE:Ultrium 8_-SCSI_3" Time: 2/20/2024 2:56:54 PM
[90:6100] Drive unable to decrypt data: Invalid decryption key retrieved from key management server

[Major] From: RMA@backupserver "HPE:Ultrium 8-SCSI_3" Time: 2/20/2024 2:56:54 PM
[90:53]  /dev/rtape/tape10_BESTn
Cannot seek to requested position (Details unknown.)

Resolution

1. Adding the variable in omnirc file of Media Server:

OB2_INCORRECT_ENCRDECR_KEY=1

2. Save omnirc file and restart inet service.

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