Cybersecurity
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On Tuesday, November 12, as part of a company wide initiative to bring all corporate websites under the OpenText brand, the Community will be down briefly around 11am Eastern / 8am Pacific as we transition to a new domain name. The community will be offline while we make the change and when it comes back online it will be located at community.opentext.com and the old domain will redirect to this new location. Thank you for your patience as we make this important change.
Data Protector version 10.90
Operating System in Cell Manager is SUSE Linux Enterprise Server 15 SP3
Operating System in Media Server is HP-UX B.11.31
Tape library is HPE MSL6480
Facing issue while copy backup to tape. Error message shows in session report:
[Critical] From RMA@backupserver "HPE:Ultrium 8_-SCSI_3" Time: 2/20/2024 2:56:54 PM [90:6100] Drive unable to decrypt data: Invalid decryption key retrieved from key management server [Major] From: RMA@backupserver "HPE:Ultrium 8-SCSI_3" Time: 2/20/2024 2:56:54 PM [90:53] /dev/rtape/tape10_BESTn Cannot seek to requested position (Details unknown.)
1. Adding the variable in omnirc file of Media Server:
OB2_INCORRECT_ENCRDECR_KEY=1
2. Save omnirc file and restart inet service.