Knowledge Document: License doesn't reflect and show trial

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Environment

Data Protector version 23.4
Operating System in Cell Manager is Windows 2022

Situation

Applying the new license key but license status shows "Trial". Trying to use emergency key then it shows the correct information. License Team regenerate the key again but issue still happens

Cause

The license will be applied for IP only then the IP is not valid or not match with the current IP of server

Resolution

Raise request for support engineer to verify the license and decode the license file to make sure IP information for key matches with the current IP of server. 



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