Knowledge Document: Data Protector (DP) v 23.4 - Fresh installation fails creating user

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Environment

Data Protector v 23.4
Windows 2022


Situation

Fresh DP v 23.4 installation on Windows throws up following errors:
"Unable to create service account"
"Few users could not be migrated" 
"Migration of 10 template(s) failed"

Cause

Data Protector folders were not excluded by Anti-Virus Software check.

Resolution

Identify if there is a log file created with filename structured: %TEMP%OB2*SETUP*, which should give more details about failure cause. Disable Data Protector Software folders ​​​​​​from being checked by Anti-Virus Software.

Additional Information

Please follow instructions within the link onto which Data Protector folders should be exclude from Anti-Virus Software check.
https://docs.microfocus.com/doc/Data_Protector/23.4/AntivirusExclusions

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