In an increasingly complex, competitive and high-stakes world, OpenText Premium Support gives you direct access to highly trained professionals who give you the skills and advice you need to get the most out of your OpenText Data Protector investments:

• OpenText Premium Named Support Engineer (NSE): A highly technical, designated engineer who provides expert personalized problem resolution
• OpenText Premium Solution Support Engineer (SSE): A senior engineer who combines expert ongoing technical guidance with rapid problem resolution
• OpenText Premium Dedicated Support Engineer (DSE): A dedicated full-time support engineer, providing technical guidance and problem resolution

These engineers possess advanced technical knowledge of OpenText products to help customers quickly fight mission-critical fires. As complementary services, we also have Technical Account Manager (TAM) and Enterprise Support Manager (ESM).