[WARNING] Application server configuration utility completed with warnings. [WARNING_DETAIL] Application server configuration utility completed with warnings: [CRITICAL] Update of AS Configuration failed. [CRITICAL] Application server configuration utility failed. [CRITICAL_DETAIL] Application server configuration utility failed: Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.

Environment

Data Protector version: 23.4
Operating System: Windows Server 2022

Situation

After upgrade to 23.4 installation summary gives errors and hpdp-as service cannot start

[NORMAL] Global options file has been upgraded.
[NORMAL_DETAIL] Service Data Protector Inet started.
[NORMAL_DETAIL] Service Data Protector CRS started.
[NORMAL_DETAIL] Service Data Protector Filter Listener Service started.
[NORMAL_DETAIL] Service Data Protector IDB started.
[NORMAL_DETAIL] Service Data Protector IDB connection pool started.
[WARNING] Application server configuration utility completed with warnings.
[WARNING_DETAIL] Application server configuration utility completed with warnings:
[CRITICAL] Update of AS Configuration failed.
[CRITICAL] Application server configuration utility failed.
[CRITICAL_DETAIL] Application server configuration utility failed:
Error: Could not create the Java Virtual Machine.
Error: A fatal exception has occurred. Program will exit.
Command execution failed with exit status: 1
[CRITICAL] Update credstore configuration failed.
[CRITICAL] Updating IAM configuration failed.
[NORMAL] Installation server successfully imported.
[WARNING] Configuration of cell has not been updated.
[WARNING_DETAIL] Configuration of cell update failed with the output: [12:1625] Import host failed.
Cannot open file 'C:\ProgramData\OmniBack\config\client\omni_info' on client
([12:1012] Cannot access the file.
System error: [2] The system cannot find the file specified.
[NORMAL] All services successfully started.
[CRITICAL] Not all wars are deployed.
[CRITICAL] Skipped Schedules/Templates Migration
[CRITICAL_DETAIL] Skipped Schedules/Templates migration executed as Appserver is not up and running

Cause

During the upgrade process while Data Protector removes old configuration and binary files, the java files are not being removed. Therefore, when upgrade initializes the new java process it detects that java is already present, therefore hpdp-as services cannot be configured and started.

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