Support Tip: ControlPoint unable able to create file in \\<servername>\ControlPointTempLocation

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Environment

ControlPoint 5.x

Situation

I am attempting to copy a file from a fileshare into Content Manager via ControlPoint.

The file system connector collect.log shows the following error:

Collect Failed '\\<servername>\<folder>\<file>': Exception: Cannot create directory: \\<servername>\ControlPointTempLocation\0b5c6ac9-28ae-4b96-95a7-f6f99da6b522\e386faad2b1618e484a18ebb09fceb2b

Resolution

The error indicates the account being used by the File System Connector does not have permission to create sub directories and files beneath
\\<servername>\ControlPointTempLocation\

Please ensure that the account used by the File System Connector  is a domain service account that is also a member of the Local Administrators group. If you are still encountering permission issues then add the service account directly to \\<servername>\ControlPointTempLocation\ granting full control.

If you are still having issues you can use Windows Security Auditing or Process Monitor to help troubleshoot why the account does not have permission to ControlPointTempLocation.

Windows Auditing:
https://www.neteye-blog.com/2009/08/audit-file-and-folder-access-in-windows/

Process Monitor:
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

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