Thanks Colin, It seems ACI API call happening during this action and I can see some error in the event viewer as below. Does anyone experienced this behaviour? If not, I will log a call for this.
Autonomy.Idol.Framework.AciResponseException: URI not available ---> Autonomy.Aci.ResponseException: Error returned from server.
at Autonomy.Aci.Response.CheckForAciErrors(XmlDocument document)
at Autonomy.Aci.Response.Create(String xmlData)
at Autonomy.Aci.Connection.Execute(Command command)
at Autonomy.Idol.Framework.AciNetExtensions.ConnectionExtension.ExecuteWithRetries(IConnection connection, Command command, Int32 maximumAttempts)
at Autonomy.Idol.Framework.AciServer.Execute(IActionCommand command)