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Knowledge Document: Specific order to stop and restart CP services - CP 5.9

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Environment

Control Point 5.9

Situation

The ingestion is not happening partially or at all.

Resolution

The proper way to stop and start the services:

Stop any connectors first:

ControlPoint FileSystem Connector

ControlPoint FileSystem Connector Framework

ControlPoint SharePoint2010 Connector

ControlPoint SharePoint2010 Connector Framework

ControlPoint HPE Records Manager Connector

ControlPoint HPE Records Manager Connector Framework


Then stop in this order (order important):

ControlPoint Metastore

ControlPoint Distributed Connector

ControlPoint IDOL

ControlPoint OGS

ControlPoint DataAnalysis Store

ControlPoint Content

ControlPoint LicenseServer


Then stop (order not important):

ControlPoint Controller

ControlPoint Controller Agent

ControlPoint SQL Agent

ControlPoint Engine

ControlPoint Licenser Service

ControlPoint Redirector


Start Order

 

First start these (order important):

ControlPoint LicenseServer

ControlPoint Content

ControlPoint DataAnalysis Store

ControlPoint OGS

ControlPoint IDOL

ControlPoint Distributed Connector

ControlPoint Metastore


Then start (order not important):

ControlPoint Controller

ControlPoint Controller Agent

ControlPoint SQL Agent

ControlPoint Engine

ControlPoint Licenser Service

ControlPoint Redirector


Finally, start your connectors:

ControlPoint FileSystem Connector

ControlPoint FileSystem Connector Framework

ControlPoint SharePoint2010 Connector

ControlPoint SharePoint2010 Connector Framework

ControlPoint HPE Records Manager Connector

ControlPoint HPE Records Manager Connector Framework

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