Cybersecurity
DevOps Cloud
IT Operations Cloud
Environment
Control Point 5.9
Situation
The ingestion is not happening partially or at all.
Resolution
The proper way to stop and start the services:
Stop any connectors first:
ControlPoint FileSystem Connector
ControlPoint FileSystem Connector Framework
ControlPoint SharePoint2010 Connector
ControlPoint SharePoint2010 Connector Framework
ControlPoint HPE Records Manager Connector
ControlPoint HPE Records Manager Connector Framework
Then stop in this order (order important):
ControlPoint Metastore
ControlPoint Distributed Connector
ControlPoint IDOL
ControlPoint OGS
ControlPoint DataAnalysis Store
ControlPoint Content
ControlPoint LicenseServer
Then stop (order not important):
ControlPoint Controller
ControlPoint Controller Agent
ControlPoint SQL Agent
ControlPoint Engine
ControlPoint Licenser Service
ControlPoint Redirector
Start Order
First start these (order important):
ControlPoint LicenseServer
ControlPoint Content
ControlPoint DataAnalysis Store
ControlPoint OGS
ControlPoint IDOL
ControlPoint Distributed Connector
ControlPoint Metastore
Then start (order not important):
ControlPoint Controller
ControlPoint Controller Agent
ControlPoint SQL Agent
ControlPoint Engine
ControlPoint Licenser Service
ControlPoint Redirector
Finally, start your connectors:
ControlPoint FileSystem Connector
ControlPoint FileSystem Connector Framework
ControlPoint SharePoint2010 Connector
ControlPoint SharePoint2010 Connector Framework
ControlPoint HPE Records Manager Connector
ControlPoint HPE Records Manager Connector Framework