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Delay Opening MyFiles or NetFolders

Have a new install of FILR 23.2.1. Trying large deployment. When logging into the web interface, My Files can take like 10-30 seconds to come up. Just to make sure I was not guessing on the time. I just logged into FILR with my account and it took 1 minute and 20 seconds for the icons for Home, MyFiles and NetFolders to appear on the left side. That was unusually long. Only a few of us are testing it, I may have been the first to login today.

When I test connection in the Net Folder Server area. Very rarely does it immediately come back with a "Test Succeeded". If I test right after getting a valid result it will succeed immediately. I just did a quick test on 1 Net Folder Server and it took 11 seconds to come back with a "Test Succeeded". But sometimes it gives an error too. But if you try later it works. I feel I have some kind of authentication time out going on, that is delaying the accessing of FILR. They want all the connection to be DFS but for testing, we have tried the direct path and still seen issues.

Is there something to look for in the logs or settings I may want to review that could help? The famtd.log file is full of errors but I am unsure which ones are important. They might be errors because the FILR user just does not have rights to a folder it is trying to scan?

I do not know the Windows versions we are connecting too. They are really good about keeping them up to date. If there is a version I should be worried about let me know. Could there be windows setting I could ask the AD admins to verify that might cause an issue?

Thanks

Shane

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    Any ideas what I can do here. I just tried to login and it took 4 minutes and 20 seconds for the NetFolders to show up after authentication. Everything is like timing out with my user. If I use the Admin user, the NetFolders come up immediately. But when a user tries. It take for ever. I dont know what to do here.This is insane.

    As a side note, we disabled personal storage, so there is no MyFiles any more. Hoping that would help. It seemed to make things worse.

  • 0   in reply to   

    Tell us a little bit more about your netfolders in the background.

    How large is the netfolder? Are there many entries? What are your settings for synchronization and indexing.? Do you see in your virtual environment which of your filr servers causes high load? Maybe some settings make your server so busy ...


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  • 0   in reply to   

    Another idea. I assume you use ldap users. How about if you create a local user (similar to admin)? Is this new user fast or slow as others?


    Use "Verified Answers" if your problem/issue has been solved!

  • 0   in reply to   

    They have about 80 NetFolders they want to add. They had inputted I don't know 30-35. Some are big (say 5K files) and some are small (say less than 200). But FILR should not have even been able to scan all of the NetFolders as it would not have had rights yet. They were importing just the directories they knew they wanted and work on access to read the files later.

    The majority of FILR access to folders was going to come via "Authentication User" group, granting read-only access. So FILR could see the files and display them. Then rely on the user permissions to add or delete files. There will be a few more secure folders where FILR user will need to be selected to have read-only rights.

    To me the slowness comes from Authentication. I can click the "Test Connection" and it can take 6-15 second for a result. And half the time it give a network error. Then the other half it says it was successful.

    Which brings up a follow up question. The customer is going to be disabling NTLM in a Microsoft patch soon. Sounds like the patch is doing it, not really them. So I need to make sure these Net Servers are doing Kerberos. Under Authentication type, they have selected Kerberos. My concern is, the little I know about Kerberos, I thought Kerberos had some setup to it. But I seen no documentation stating that it has to be setup inside of FILR for it to utilize Kerberos. Is this correct?

    I will create a local user and see if that use can login faster. I assume it will.

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    Another question. When a user logs in, is FILR doing some kind of ACL check against all the NetFolders? So if I have 80 of them will that be an issue? I mean, if it has to talk to all them before presenting my NetFolders, that seems like a problem.

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    I could no longer wait on how to fix this. We deleted the whole system and re-installed. And added only 3 NetFolders to do testing on.

    What is happening at login? Is FILR doing an ACL check on all NetFolders when you log in? So as this scales up to 40 and finally 80 plus NetFolders the login times will just get longer and longer?