Environment

OpenText Filr 24.1

Situation

Login at web-interface ends with error:
Login not possible, Service not available

Cause

Filr service log has entries like:
===== appserver.log =====
WARN  [Catalina-utility-2]  [com.novell.teaming.module.zone.impl.StandaloneZoneModule] - Failed to validate zone 1
 

Resolution

Development has addressed the issue with patch PTF_OCTCR52A881132.zip for Filr 24.1.

To apply the patch do the following at each Filr node:
1. Download the patch

2. Take a backup of the original jar:

sudo mv /opt/novell/filr/apache-tomcat/lib/ext/kablink-teaming-main.jar /tmp/kablink-teaming-main.jar_881132_`date +%s`.jar

3. Extract provided zip file, place patched jar:

sudo unzip PTF_OCTCR52A881132.zip -d /opt/novell/filr/apache-tomcat/lib/ext/
sudo chmod 750 /opt/novell/filr/apache-tomcat/lib/ext/kablink-teaming-main.jar
sudo chown wwwrun:www /opt/novell/filr/apache-tomcat/lib/ext/kablink-teaming-main.jar

4. Restart Filr service:

sudo rcfilr restart

Additional Information

The issue is expected to be addressed in upcoming Filr update.

Similar symptoms could be observed for different issues.
Check if extract from 'appserver.log' is matching with any of these articles:
Just upgraded/updated Filr 23.2.1 node fails with "Service not available"
Just upgraded Filr 5 node fails with "Service not available"

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