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Mobility 18.1.1 483 - Saves duplicate draft emails

MLWeiner
I'm seeing this from some Android devices, as well as Windows 10 mail. As an email is composed, every pause in typing creates another duplicate draft email in "Work in Progress" - and when the email is eventually sent those duplicates remain. I have users with thousands of emails in "Work in Progress" - all duplicates of sent mails. I thought there was a way to disable syncing drafts, but I can't locate the setting in the documentation. I would prefer not to disable draft syncing but with this problem I don't see another choice, unless this is a known issue that's slated to be fixed.
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    MLWeiner,

    > I'm seeing this from some Android devices, as well as Windows 10 mail.
    > As an email is composed, every pause in typing creates another duplicate
    > draft email in "Work in Progress" - and when the email is eventually
    > sent those duplicates remain. I have users with thousands of emails in
    > "Work in Progress" - all duplicates of sent mails. I thought there was
    > a way to disable syncing drafts, but I can't locate the setting in the
    > documentation. I would prefer not to disable draft syncing but with
    > this problem I don't see another choice, unless this is a known issue
    > that's slated to be fixed.

    This is a known issue however we do not yet have a fix for it nor a time
    frame for when that fix will be available. We do have a possible fix that
    may or may not fix it. Please open an SR and refer to the possible fix in
    defect 1119742.

    Thanks,

    Pam

  • 0 in reply to   
    Awesome, thank you very much. Will do.
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