I'm seeing this from some Android devices, as well as Windows 10 mail. As an email is composed, every pause in typing creates another duplicate draft email in "Work in Progress" - and when the email is eventually sent those duplicates remain. I have users with thousands of emails in "Work in Progress" - all duplicates of sent mails. I thought there was a way to disable syncing drafts, but I can't locate the setting in the documentation. I would prefer not to disable draft syncing but with this problem I don't see another choice, unless this is a known issue that's slated to be fixed.
> I'm seeing this from some Android devices, as well as Windows 10 mail. > As an email is composed, every pause in typing creates another duplicate > draft email in "Work in Progress" - and when the email is eventually > sent those duplicates remain. I have users with thousands of emails in > "Work in Progress" - all duplicates of sent mails. I thought there was > a way to disable syncing drafts, but I can't locate the setting in the > documentation. I would prefer not to disable draft syncing but with > this problem I don't see another choice, unless this is a known issue > that's slated to be fixed.
This is a known issue however we do not yet have a fix for it nor a time frame for when that fix will be available. We do have a possible fix that may or may not fix it. Please open an SR and refer to the possible fix in defect 1119742.
> I'm seeing this from some Android devices, as well as Windows 10 mail. > As an email is composed, every pause in typing creates another duplicate > draft email in "Work in Progress" - and when the email is eventually > sent those duplicates remain. I have users with thousands of emails in > "Work in Progress" - all duplicates of sent mails. I thought there was > a way to disable syncing drafts, but I can't locate the setting in the > documentation. I would prefer not to disable draft syncing but with > this problem I don't see another choice, unless this is a known issue > that's slated to be fixed.
This is a known issue however we do not yet have a fix for it nor a time frame for when that fix will be available. We do have a possible fix that may or may not fix it. Please open an SR and refer to the possible fix in defect 1119742.