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Groupwise mobility service fails installation 18.4.2

see subject. many tries and hours of research but no succsess. 

After entering host admin etc. I get AttributeError: module 'lib' has no attribute 'OpenSSL_add_all_algorithms'

and asking starts again GroupWise Administration Agent hostname 

Please help

Rainer

Parents
  • This gives very little info so make sure the SLES modules/extension as mentioned in the requirements are installed, the server itself is registered and the GW admin certificates are all correct. Otherwise provide more details as OS/service pack used, GMS version and build you trying to install etc.

  • Thanks for answer my config is:

    NAME="SLES"
    VERSION="15-SP4"
    VERSION_ID="15.4"
    PRETTY_NAME="SUSE Linux Enterprise Server 15 SP4"
    ID="sles"
    ID_LIKE="suse"
    ANSI_COLOR="0;32"
    CPE_NAME="cpe:/o:suse:sles:15:sp4"

    + latest patches

    GroupWise is 18.4.2

    Mobility is groupwise-mobility-service-18.4.2-x86_64.iso

    Required modules installed

    Certificates should be ok, the admin console has commercial certificates to eliminate browser warnings

    Following the install log file:

    <code>

    Starting GMS install: Wed Jan 4 09:01:13 CET 2023
    GroupWise Administration host: gw1a.muekno.de
    GroupWise Administration port: 9710
    GroupWise Administrator user name: admin
    Please check the entries and try again
    Starting GMS install: Wed Jan 4 09:04:31 CET 2023
    NEW INSTALL
    Installing postgreSQL...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'postgresql-server' is already installed.
    No update candidate for 'postgresql-server-15-150400.4.6.2.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'postgresql-contrib' is already installed.
    No update candidate for 'postgresql-contrib-15-150400.4.6.2.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing ImageMagick...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'ImageMagick' is already installed.
    No update candidate for 'ImageMagick-7.1.0.9-150400.6.9.1.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python-openssl...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-pyOpenSSL' is already installed.
    No update candidate for 'python3-pyOpenSSL-21.0.0-150400.3.3.1.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing openssl...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'openssl' is already installed.
    No update candidate for 'openssl-1.1.1l-150400.1.5.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python-lxml...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-lxml' is already installed.
    No update candidate for 'python3-lxml-4.7.1-150200.3.10.1.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python3-psycopg2...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-psycopg2' is already installed.
    No update candidate for 'python3-psycopg2-2.8.5-5.7.1.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'patch' is already installed.
    No update candidate for 'patch-2.7.6-150000.5.3.1.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'wget' is already installed.
    No update candidate for 'wget-1.20.3-150000.3.15.1.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'dialog' is already installed.
    No update candidate for 'dialog-1.3-3.3.7.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'logrotate' is already installed.
    No update candidate for 'logrotate-3.18.1-150400.3.7.1.x86_64'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python3-requests...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-requests' is already installed.
    No update candidate for 'python3-requests-2.24.0-1.24.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python3-aniso8601...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-aniso8601' is already installed.
    No update candidate for 'python3-aniso8601-9.0.1-bp154.1.28.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python3-networkx...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-networkx' is already installed.
    No update candidate for 'python3-networkx-2.0-3.2.8.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    Installing python3-bleach...
    Refreshing service 'Basesystem_Module_15_SP4_x86_64'.
    Refreshing service 'Certifications_Module_15_SP4_x86_64'.
    Refreshing service 'Containers_Module_15_SP4_x86_64'.
    Refreshing service 'Desktop_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Development_Tools_Module_15_SP4_x86_64'.
    Refreshing service 'Legacy_Module_15_SP4_x86_64'.
    Refreshing service 'Python_3_Module_15_SP4_x86_64'.
    Refreshing service 'SUSE_Linux_Enterprise_Server_15_SP4_x86_64'.
    Refreshing service 'SUSE_Package_Hub_15_SP4_x86_64'.
    Refreshing service 'Server_Applications_Module_15_SP4_x86_64'.
    Refreshing service 'Web_and_Scripting_Module_15_SP4_x86_64'.
    Loading repository data...
    Reading installed packages...
    'python3-bleach' is already installed.
    No update candidate for 'python3-bleach-3.1.5-bp154.1.95.noarch'. The highest available version is already installed.
    Resolving package dependencies...
    Nothing to do.
    pip installing...
    Installing GMS rpms...
    rpms installed successfully
    checking logrotate configuration...
    Should update logrotate settings: True
    0
    checking cheroot makefile...
    checking cheroot wsgi...
    checking cheroot server...
    checking cheroot threadpool...
    checking _pyio.py...
    GroupWise Administration host: gw1a
    GroupWise Administration port: 9710
    GroupWise Administrator user name: admin
    Please check the entries and try again
    GroupWise Administration host: gw1a.muekno.de
    GroupWise Administration port: 9710
    GroupWise Administrator user name: admin
    Please check the entries and try again

    </code>


  • Use "Verified Answers" if your problem/issue has been solved!

  • Hey Rainer,

    could you check if there are any certificate files in  /var/lib/datasync/mobility/  and delete or rename them...

    I had kind of the same problem with a prepacked OVA GMS installation from our it service provider... 

    I got this tipp from 

    https://ohmag.net/ask-the-experts-groupwise-42/

  • cant even install GMS , following the tips there pip list ... leeds to same error as above

    module 'lib' has no attribute 'OpenSSL_add_all_algorithms'

  • the directory even does not exist others yes

    Will look at the link

  • Did you open a case?


    Use "Verified Answers" if your problem/issue has been solved!

  • I just did a quick search on my bookmarks. Maybe there is some help for you...

    Communication issues in GroupWise 18.4. on Linux

  • There seems to be an issue with your installed python modules. Interesting fact: My SLES 15 SP4 GMS Server does *not* have the SLES Python-3 module installed:

    Refreshing service 'Python_3_Module_15_SP4_x86_64'.

    Also, according to the GMS docs, that modules should *NOT* be installed:

    "

    SLES 15 SP2 or Later Requirements#

    SLES 15 SP2 or later requires the following SLES modules/extension before you can install Mobility:

    • Base system Module 15 (included with registration)

    • Server Applications Module (included with registration)

    • Desktop Applications Module (provides GNOME desktop)

    • SUSE Package Hub"


  • Obviously not. Again: You do have the SLES delivered Python 3 Module installed on that server, and that's *NOT* supposed to be there.
    Please try again without it.

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