How to clear Last Client Version

Hi,

I would like to force out a minimum client version on the PO. Before this I would like to collect data from GroupWise about the existing client versions. Unfortunately the Last Client Version stored in GW is not always relevant. Let me explain it. There are users, who only use GW Web or IMAP. But when a user receives its mailbox, a local IT admin logs in with Windows client to see if the mailbox works properly. GW stores this information and years later it displays that the Last Client Version is for example 18.0. Which is correct, but in this case it is misleading, because this mailbox is used only with GW Web or IMAP. I cannot use this information to create a statistics about existing clients. Of course I could check the Last Client Type too and if it displays "Limited", than I could remove this mailbox from the stats, but what if the user does have a client installed and only checked its mailbox from home via GW Web. If I could clear the Last Client Type and create the statistics a few weeks later, than this would make the statistics more accurate. So is there a way to clear the Last Client Version, Last Client Type, Last Client Build Date, Last Client Build Number attributes in GW admin console? I've checked the REST API for GW, but it only has a GET method for this data, no PUT or DELETE. I do have ZCM installed on most of the workstations, but not on all of them, because of firewalls.

Gellert

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  • At the moment the entries in this field are rather strange. E.g.: Client 18.3.1 Build 144763 or Client 18.4.1 Build 144350. In both cases the build is correct, but the client version number not. Probably the user used an other (older) device once and that is set in the client version number but does not overwrite the build number.

    Zenworks inventory does work well for those questions. It depends on the number of users outside of Zenworks - if it is only a small number, you could ask those users to send you  or better a special pupose mailbox/resource a mail by replying onto a mail from you. The mailbox should be an external mailbox, then you can parse the headers for the client version.

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  • At the moment the entries in this field are rather strange. E.g.: Client 18.3.1 Build 144763 or Client 18.4.1 Build 144350. In both cases the build is correct, but the client version number not. Probably the user used an other (older) device once and that is set in the client version number but does not overwrite the build number.

    Zenworks inventory does work well for those questions. It depends on the number of users outside of Zenworks - if it is only a small number, you could ask those users to send you  or better a special pupose mailbox/resource a mail by replying onto a mail from you. The mailbox should be an external mailbox, then you can parse the headers for the client version.

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