GW Client hangs up when editing appointments

System: GW 18.3

GW Client on W10edu

One User has a lot of different shared and own calendars (about 20).

Since one week GW client crashes when he tries to edit appointment, e. g. moving them from one calendar to another. GW client can only be stopped by using taskmanager.

It seems, that the crashes will not allways appear on the first action, sometimes there are two or some more action on appointments before GW client crashes again. 

Web interface seems to work fine.

What I've tried:

  • Full client uninstall (incl. Registry cleaning) and reinstall
  • gw-admin: Mailbox maintenance for user mailbox
    • structure
    • content
    • index
    • "Probleme beheben" (solve problems?)
    • ...and all together

Any further ideas what I can do (avoiding "structural rebuild", which destroys every folder.structures the user has build on his own...)

Holger

Parents Reply Children
  • 0   in reply to 

    If this problem is linked to his workstation, that you might try letting this user work on someone else's PC for a day and see if there is no client crash. Check on his current PC network settings -> see if his network is set to Public or Private and if it is Public, delete it and create a Private one. I would also disable IPv6 protocol on his PC.

  • 0   in reply to 

    Multi-User calendars or multiple calendars?

    I have seen issues (not only GW18.3)  if there are a lot of multiuser calendars in the calendar bar

    You do not have these issues if you have a lot of multiuser calendars on the left side (folder view); of course do not enable them all together because that means a lot of fetching activities for the client.


    Use "Verified Answers" if your problem/issue has been solved!