Hello Everyone:

We currently have deployed GroupWise 8.0 on our Windows Server 2003 R2 box behind our firewall for internal communication and when users send messages out they appear as either "<GivenName> <LastName> (e.g. "Morgan Geyser") or as "<LastName> <GivenName>" (e.g. "Geyser Morgan").  All of our AD users are set to a format of "<LastName>, <GivenName>" (thus "Smith, James") and all eDirectory users have their Full Name set in the same fashion (manually) thus given our previous example, it should be "Geyser, Morgan Elizabeth" and not "Geyser Morgan".  Please see the below screenshots to see one message's journey through our email system to show the problem:

Before we begin, a quick word from our friendly neighborhood legal department: All software screens pictured herein are for illustrative purposes and the names of persons, events, businesses, or places where used are all fictional; any resemblance to any person, event, business, or place now in existence, previously existing, and/or existing in future is completely coincidental. Special thanks to Versitude F. for giving us a real-world example to work with!

These screenshots follow the journey of a fictional user (a scheduling coordinator named Morgan Geyser) sending a reminder to an employee (Versitude F.) about an upcoming medical appointment.  Morgan is the GroupWise user and Versitude has yet to adopt GroupWise and is still on the legacy Exchange 2003 system.

Let's begin in ConsoleOne at the Post Office where we can clearly see mgeyser exists

As we can see here, her full name reads "Geyser, Morgan Elizabeth"

Now, let's have Morgan compose a message to Versitude reminding her of an upcoming medical appointment

As we can clearly see, Versitude has received the message from Morgan in her Exchange mailbox.  If we look at the name on the message it clearly reads "Geyser Morgan"

As evidenced here, Versitude has replied to Morgan's initial message.  As noted previously, her display name is showing up the way it was entered in AD (F________nn, Versitude R.)

And finally, our journey comes to an end as we can see Versitude's message in all its glory confirming that she's added it to her calendar in Outlook.

Based on the above screenshots and the description of what we want to have happen; how can we ensure that the display name for outbound messages is as we want it at the user object level (read "the admin sets it"), is that even possible? 

We've looked into it and one solution seems to be to have the user click on the edit area next to the From field in the client and set it according to internal standards (evidenced in this older question (opens in new window for your convenience)), but who can rely on users to not only follow the directives given but also NOT change it in the future to something more shall we say "comical"?

Thanks for any help given

Thanks:

Jennette M.:

Advocate III

[Note: I am a 3rd party advocate working on behalf of Carly.  Unless otherwise stated the views and opinions expressed herein are solely my own and do not necessarily reflect those of my employer.]