Hello:
I have set up a test user and loaded up the GW8 client on an example workstation. Since I also have an exchange 2003 server in my environment, the user has both an exchange and GW mailbox for testing.
Today as I was taking screenshots to help me write up a document, I found I get this lovely error
Screen 01: Client Error when hitting up Tools > Options > Security which has a title bar of "Address Book Error" and a message text of "Your Windows Messaging System (WMS) profile does not contain a version of the Novell Personal or System Address Book service provider that supports address selection. The address selection page for Notify cannot be run."
After clicking OK twice (the same message appears twice in a row once for the Notify tab and once for the Proxy tab), the below properties box comes up
Screen 02: Security Properties with no Notify tab
I decided to go into the Mail control panel and call it a liar, here's what I see
Screen 03: Mail control panel applet showing two profiles one for the Outlook side of the house and the other for the GroupWise side of the house.
Upon inspecting the properties of that GroupWise profile under the Address Books page, both the Novell Personal Address Book and the Novell GroupWise Address Book exist as evidenced below
Screen 04: That error message is a liar if ever I've seen one as both the personal and system address books are indeed there.
As we can see from the above screenshots, the right address books are there so what gives? I've tried to remove the outlook profile for the laughter of it and no dice :-(. I even tried completely getting rid of both profiles and starting over with still no luck. One thing says to upgrade the "exchange CDO" components but that won't install side-by-side with Outlook 2007 which is a standard part of the environment. so the question then becomes what am I missing here?
*** UPDATE 2024.06.09: ***
The plot thickens... I was able to get the tabs to display without incident on the Windows XP client machine after removing Outlook 2007 removing the "Windows NT Messaging" entry from add or remove programs control panel. Then I reinstalled this "Windows NT Messaging" and then repaired GroupWise client, reinstalled the "Windows NT Messaging" (\Client\Win32\wms\), and finally repaired the client again. After that I cleared all the profiles from the "Mail" control panel GroupWise didn't complain this time thus at least on this XP install, it's solved by ripping out Outlook 2007 which is not optimal given that another tool in use with this environment relies on Outlook (minimum 2007)). Things make me scratch my head because when I login to Windows Server 2003 R2 remote desktop, the tabs display, outlook 2007 installed, nothing complains and everything lives happily ever after as evidenced
Screen 05: Windows Server 2003 R2 with the security properties showing correctly (top left), outlook 2007 (lower left), control panel (center), and system properties (upper right)
The curious thing about this is that on the XP machine, is an icon for "Microsoft Mail Post Office" that gets added to the control panel in addition to the "mail" icon (see below). In windows Server 2003 R2, there is no such Microsoft Mail Post Office icon.
Screen 06: Windows XP Control Panel showing the usual "Mail" and an additional "Microsoft Mail Post Office" icon.
The only thing that would be different in the problem configuration, is that the "mail" icon would be the one installed by Outlook 2007. I do not remember if I had ever seen this before when setting up the server 2003 R2, but if I had, I don't remember what I did to fix it.
if anyone's got any suggestions on how to resolve this that'd be wonderful and thanks in advance for the help
sorry for the edit, I wanted to ensure that I am giving as much information as I have as I find more about this.
Thanks:
Carly G. Fleischmann
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