Cannot Access WebPublisher in GroupWise 8.0

Hello:

I decided to do something ridiculous and now I'm regretting that choice as now my document publisher is not working and displaying the following error message when the page is accessed in the browser:

Compile Error: start.htt: Line 1: Unable to open file: start.htt. Cannot load file: start.htt.

The offending line in the cited file reads as follows: 

{IF DEF User.Theme.index}

For reference I am pulling start.htt from: C:\Novell\GroupWise\tomcat5.5\webapps\gw\WEB-INF\classes\templates\webpub\css

What happened prior to this was that I attempted it move around some items in eDirectory as follows:

* the document library that was created with the first post office (was in the same container as the first PO but moved it to a dedicated "DocLibraries" OU"*

* the first PO (was in the same container as the first domain but I moved it to a dedicated "PostOffices" OU)*

* I moved the default document library by removing it from the WebPublisher tab in the WebAccess gateway and in the document libraries tab in the post office properties.

* I moved the default post office by moving all of its users to another PO, deleting the PO (and files) then re-creating the PO where I wanted it and finally moving the users from their temporary PO back to their original home PO.  After all the PO move shenanigans I created all the document libraries where I wanted them and zap-kaboom! my web publisher goes up in smoke after putting documents into the newly (re)created libraries.

Thanks:

Carly G. Fleischmann

==

Disclaimers: I am often responding from mobile and so I apologize for the bad formatting and any auto-correct mistakes that might happen. 2) I have a team of advocates, assistants, and advisors who assist me in writing, responding to, and managing posts and community engagement; such advocates, assistants and/or advisors will clearly identify themself along with their role. Any opinions expressed by my team are the opinions of that individual and do not necessarily represent my opinions or those of my support team unless otherwise noted.

  • 0  

    Carly, many of us  have the problem, that we cannot duplicate your issues because many of your products are outdated. I.e. I was using ConsoleOne a lot. However I have forgotten a lot of without thinking menu items if I don't use it (So I agree to David).

    Some of your remarks around libraries are not really clear to me. If I had issues with WebAccess, I re-installed AND re-configured it in recent days.


    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    Hello:

    thanks for your insight, I wound up fixing it as follows:

    Note that all steps worked for me and might not necessarily be the "correct" way to fix this and might have broken something else that I did not know about (and won't find out about until much later down the line (read: high risk of unexpected side-effects from doing this)).  However, I think just ripping out the WebPublisher files and objects in eDirectory then reinstalling just the WebPublisher component itself might have been enough to give it the proverbial kick in the pants it needed to fix itself.

    1. stop all GW-related services (POAs, MTAs, GWIA, Tomcat, WebAccess) AND IIS
    2. delete the objects that control the web publisher (GroupWiseWebPublisher.WinxMail.Domains.GroupWise and GroupWiseDicumentProvider.WinxMail.Domains.GroupWise)
    3. Recursively go through C:\Novell\GroupWise (and its subdirectories) and trash anything that even thinks it's related to WebPublisher 
    4. Re-install just the WebPublisher Component

    IN the case of step 3, that looked like the following:

    delete C:\Novell\GroupWise\WebPublisher\*.*
    delete C:\Novell\GroupWise\tomcat5.5\webapps\gw\webpublisher\*.*
    delete C:\Novell\GroupWise\tomcat5.5\webapps\gw\WEB-INF\classes\com\novell\webpublisher\*.*
    delete C:\Novell\GroupWise\tomcat5.5\webapps\gw\WEB-INF\classes\templates\webpub\*.*
    delete C:\Novell\GroupWise\tomcat5.5\webapps\gw\com\novell\webpublisher\*.*

    [Edit]
    C:\Novell\GroupWise\GroupWise WebAccess Install Summary.txt
    # trash everything below the line about WebPublisher (it looks like this)
    GroupWise WebPublisher Application

    Version: 8.0.0

    URL to access GroupWise WebPublisher: melody-edir1.WINX-CESD-US.LAN/.../webpub

    Web server
    Platform: Microsoft Internet Information Server (IIS) for Windows
    Root directory: c:\inetpub\wwwroot
    URL: melody-edir1.WINX-CESD-US.LAN
    Default language: English
    The following language(s) will be installed:
    Arabic
    Brazilian Portugese
    Chinese Simplified
    Chinese Traditional
    Czech
    Danish
    Dutch
    English
    Finnish
    French
    German
    Hungarian
    Italian
    Japanese
    Korean
    Norwegian
    Polish
    Russian
    Spanish
    Swedish

    Java servlet engine
    Configure Tomcat: Yes

    Application home directory
    Location: c:\Novell\GroupWise\webpublisher

    eDirectory objects
    Tree: WINX-CESD-US
    Context: WinxMail.Domains.GroupWise
    Application object:
    GroupWiseWebPublisher
    Provider objects:
    GroupWiseDocumentProvider

    Thanks:

    Carly G. Fleischmann

    ==

    Disclaimers: I am often responding from mobile and so I apologize for the bad formatting and any auto-correct mistakes that might happen. 2) I have a team of advocates, assistants, and advisors who assist me in writing, responding to, and managing posts and community engagement; such advocates, assistants and/or advisors will clearly identify themself along with their role. Any opinions expressed by my team are the opinions of that individual and do not necessarily represent my opinions or those of my support team unless otherwise noted.