I assume that at least one of my customers is running GW24.x client on a terminal server. But I do not know how he managed it ... ( try to get more information).

Thanks, getting some ideas on this would be great.

Is the scenario running a professional-office-software on a terminal-server so absurd?

I am still quite upset about the answer of OpenText.

Regards

Karl

I see in the GroupWise client documentation that it supports Citrix terminal services.

https://www.novell.com/documentation/groupwise24/gw_guide_install/data/inst_req_support_citrix.html

Is this the same as just terminal-server ?

No. Maybe the function, but technically it is a complete different beast (depends on what you take from Citrix).

To be honest I never digged deeper into Citrix, as it always felt like a tool to big for our needs.

Regards

Karl

Hello,

We runs groupwise clients  in RDP servers for years without any problem. 

Currently running 23.4 server and 23.4 client via RDP on a windows 2022 server. (in the past on a windows 2012 server)

We always did a new client install not an upgrade.

Greetings,

Dries.

One more detail I just stumbled about:

The client opens into the mailbox and crashes when opening an e-mail (only tried with e-mails, maybe it crashes with opening of other objects too, but I did not test this).

But it only crashes, when doing this over rdp. When you login locally as "Administrator" on the terminal-server and start the client with separat login to GroupWise it runs as expected without crash.

After the crash the event-log of the terminal-server shows instant after the "Application Error" quite a number of "WindowsUpdateFailure3" entries with data at P8 "Windows Defender".

Can this be a firewall or virus-scanner related problem?

Regards

Karl

For those crash events, here is a TID to enable the GroupWise Windows client crash dump feature
https://support.microfocus.com/kb/doc.php?id=7003652
Open a support case and send in this crash data to an OpenText GroupWise Support engineer to be analyzed.

Karl67 said:

Can this be a firewall or virus-scanner related problem?

You have to exclude your GroupWise post office directories to ensure your a/v scanner does not scan them. Scanning them can create file locks that can cause GroupWise to crash. Furthermore, since all the files are encrypted an a/v scan will won't find any malware.

Finally got it solved.

Installed client 18.5, which worked. Installed client 23.4, which worked. Installed client 24.2, which crashed again.

Support from OpenText told me, that under no circumstances they would give more support than telling me on how to uninstall the old client.

These steps were:

- Remove the GroupWise-section from hkcu/software/novell (no idea on how to do this for rdp-users, who are not logged in when doing maintenance),.

- Delete a /temp folder in the user-directories (which did not help either).

What worked in the end was just deleting an uwl-file in a user-appdata-local-novell-groupwise-directory.

After deleting this file client 24.2 started and ran as expected.

Thanks for all your input here.

Regards

Karl