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GroupWise Mobility Service setup fail on python2-ldap package

Brada78 over 4 years ago

Hi.

Scenario: SLES 15 SP1 fresh install with product registration and GroupWise Mobility Service 18.1.1 build 483. Mobility Service setup fail with following error:

=======================================

No provider of 'python2-ldap' found.'python2-ldap' not found in package names. Trying capabilities.

ls: cannot access '/mnt/suse/x86_64/python2-ldap*': No such file or directory
cannot find python2-ldap in ISO image
Fatal error - could not install python2-ldap
The GMS rpms failed to install. Please consult the GMS Installation Guide
to find what Software Repositories are required.

========================================

All required SLES modules/extensions are installed plus 'Python_2_Module_15_SP1_x86_64', not mentioned on documentation.

Any help?

Thanks

Alessandro

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Mobility Service

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jesullivan over 4 years ago in reply to probello +1

Pam, Has a solution been found for installing Mobility on SLES 15 SP1? Thanks Jeremy

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0 Mathias Braun over 4 years ago

I'm not sure about the support state of SP1 on SLES 15 for GMS. It wouldn't be surprised if the installer gets confused about the python 2/3 change in SP1. Apart from that there's been this one
https://support.microfocus.com/kb/doc.php?id=7023535
but this issue should be resolved in the build you're using.
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0 probello over 4 years ago in reply to Mathias Braun

If GMS 18.1.x is running on SLES15 shipping and you apply SLES15SP1, select to use the older ldap python library. If, however, it's a brand new SLES15SP1 server, GMS will not install. We are currently working on a solution.

Pam
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0 jesullivan over 4 years ago in reply to probello

Pam,
Has a solution been found for installing Mobility on SLES 15 SP1?
Thanks
Jeremy
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0 probello over 4 years ago in reply to jesullivan

Hi Jeremy,

Unfortunately it has not. Our GMS engineers are still working on the issue.

Pam
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0 probello over 4 years ago in reply to probello

The fix for this will be in GMS 18.2, which is due out in the October / November 2019 time frame. The fix will not be ported back to the current builds of GMS. Pam
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0 ehanley over 3 years ago in reply to probello

I get the same error with SLES 15 SP1 and GMS 18.2.1

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0 chitor over 2 years ago in reply to ehanley

same error on SLES 15 SP1 on GMS 18.3.0
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0 Diethmar Rimser over 2 years ago in reply to chitor

Hmm, just yesterday I installed a fresh new GMS (18.3) on SLES 15 SP2 (well, it's not SP1).
However installation was easy if all required extensions are enabled and SLES is able to retrieve required modules.
Because of WebAccess 18.2.1 on this server I had to add:
zypper in python2-rpm
zypper in python-xml

Maybe you have to do the same for python-ldap ...

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0 Diethmar Rimser over 2 years ago in reply to chitor

Hmm, just yesterday I installed a fresh new GMS (18.3) on SLES 15 SP2 (well, it's not SP1).
However installation was easy if all required extensions are enabled and SLES is able to retrieve required modules.
Because of WebAccess 18.2.1 on this server I had to add:
zypper in python2-rpm
zypper in python-xml

Maybe you have to do the same for python-ldap ...

Use "Verified Answers" if your problem/issue has been solved!
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GroupWise Mobility Service setup fail on python2-ldap package

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