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Monitor reports PO is unknown every 10 minutes

I've upgraded to GW14.0.2 and since the upgrade GWMonitor reports one PO status as unknown every 10 minutes, 5 minutes later it reports ok.

The Admin console doesn't show any state change at all and users are connected fine, so it just seems to be the monitor.

I can access the PO via it's web console without any problems.

I'd appreciate any suggestions on troubleshooting this.



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  • Hi Steve,

    I was hoping that you would say "remote" and that would point to a network issue ;)

    With the Post Office going into an Unknown state it means that the agent is not responding to Poll requests. I'm not too sure why Polling would lose communications on a local network segment. Have you done any customizations to the Poll interval or anything like that?

  • Hi Laura,

    Nope, this is an out-of-the-box install of the monitor. Nothing has been customised.

    I've turned GWMonitor off for now to stop it nagging me!

    Any other ideas?
  • Hi Steve,

    Somewhere along the line packets are being dropped :( The trick is to figure out where.

    Below, in the thread, Andy has posted some good troubleshooting tips. I would suggest that you start there, the continious ping is a good place to start :)

    Please let us know how it goes.