This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Restore users address book

MigrationDeletedUser over 7 years ago

We are on GroupWise 2014 R2 running on SLES 11

One of our users received a new smartphone to upgrade an existing one. The old phone was sent a wipe command from the MDM server and it would appear that a sync with the datasync mail server had commenced deleting all the contacts.

Now the user has a nice new phone with no contacts.

Any ideas how to restore the contacts for just this user? we have a good full backup from 4 days ago which will do.

Thanks

Anthony

Tags:

clients

Parents

0 Laura Buckley over 7 years ago

Hi Anthony,

Here's a TID that you may find useful: https://www.novell.com/support/kb/doc.php?id=7004825

It is a little "old" but the principle remains the same. I've done this countless time with tremendous success. I do, however, suggest that you perform this action after hours as I have always had need to restart the POA.

Please let us know how it goes.

Cheers,
Cancel
Vote Up 0 Vote Down

Cancel
0 MigrationDeletedUser over 7 years ago in reply to Laura Buckley

Laura,

This worked thanks - and YES - it is recommended out of hours work as it kicked out any webaccess users.

I had to re-initialise the user in GMS and the contacts re-sync'd.:cool:
Cancel
Vote Up 0 Vote Down

Cancel
0 Laura Buckley over 7 years ago in reply to MigrationDeletedUser

Hi Anthony,

So glad that PAB is back in place :) I completely forgot about GMS - so sorry! Thank you for the feedback.

Cheers,
Cancel
Vote Up 0 Vote Down

Cancel
0 MigrationDeletedUser over 7 years ago in reply to MigrationDeletedUser

To add to Laura's:
On my POs, I allow C/S and direct access. Without granting file rights to the PO structure, it doesn't cause any harm.
But this way you can restore a backup of the PO to a different location, connect the GW client to it using the /ph switch and access the backed up address book. Then export as NAB and import to the live mailbox.
No need to down the POA.

Uwe

--
Novell Knowledge Partner
Please don't send me support related e-mail unless I ask you to do so.
Cancel
Vote Up 0 Vote Down

Cancel
0 MigrationDeletedUser over 7 years ago in reply to MigrationDeletedUser

Unfortunately the user now has a D107 error and is "missing" the emails for the difference in the days between the two DB files ?

When he opens an email in the mailbox it appears as a different email.

I'm going to do a rebuild of their mail and hopefully this helps

any further ideas?
Cancel
Vote Up 0 Vote Down

Cancel
0 MigrationDeletedUser over 7 years ago in reply to MigrationDeletedUser

ahennessy wrote on 07.03.2016 10:46:
> Unfortunately the user now has a D107 error and is "missing" the emails
> for the difference in the days between the two DB files ?

You did replace the backup user.db with the previous "live" db, right?
The backed up db should only be in the PO for the short time when you export the NAB.

Uwe

--
Novell Knowledge Partner
Please don't send me support related e-mail unless I ask you to do so.
Cancel
Vote Up 0 Vote Down

Cancel
0 MigrationDeletedUser over 7 years ago in reply to MigrationDeletedUser

Hi UWE, I did alright,

I went back in and had a look at the user.db files Both the old one and the correct one are there (oldone named userxxx_OLD.db) I don't know if this is causing an issue so I've scheduled a down of the POA to copy this out and leave the correct DB file there. They both have timestamps of today but the old one was renamed on Friday and I didn't think it would be accessed/modified once renamed.?

I'm grasping at straws now as this is the head of IT mailbox and doesn't look too good.

cheers
Cancel
Vote Up 0 Vote Down

Cancel
0 MigrationDeletedUser over 7 years ago in reply to MigrationDeletedUser

Problem now is C05d error on the client and the user cannot access their email at all.

I had left the old DB file in the user folder (albeit renamed) and this seems to have caused an issue. I've cut it out now and I am getting this C05D error.

The original DB file is still in the user folder.

Any thoughts or should I go down the route of an SR?
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 MigrationDeletedUser over 7 years ago in reply to MigrationDeletedUser

Problem now is C05d error on the client and the user cannot access their email at all.

I had left the old DB file in the user folder (albeit renamed) and this seems to have caused an issue. I've cut it out now and I am getting this C05D error.

The original DB file is still in the user folder.

Any thoughts or should I go down the route of an SR?
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Andy Konecny over 7 years ago in reply to MigrationDeletedUser

In article <ahennessy.7c7ypb@no-mx.forums.microfocus.com>, Ahennessy
wrote:
> Any thoughts or should I go down the route of an SR?

At this point an SR would be fastest, otherwise you are waiting for
when us volunteers pop in to see where we can help for a few minutes.

Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

________________________

Andy of KonecnyConsulting.ca in Toronto
Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.
Cancel
Vote Up 0 Vote Down

Cancel

Menu

GroupWise User Discussions

Restore users address book

Tags:

Resources