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DVA dispalying weird symbols & corrupted attachements

MigrationDeletedUser over 7 years ago

Novell support provided patch gw14.2.2-125121 to fix webaccess buttons(reply, forward etc...) that weren't working from an iPad. The pach fixes the issue but it breaks the DVA. When you want to download an attachment(pdf, docx etc) it gets downloaded but when you try to open it it says is corrupted.
When you click on View the document you get all these weird symbols!! Anf of course there is no support from Novell for this. They suggested to put it in here in the forums. Can't wait to move away from GroupWise sadly to say.

So anyway I had to revert all our webaccess servers to the prior install(that doesn't work from iPads) I attached some pics any help will be greatly appreciated.

Thank you

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Web Access

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0 Laura Buckley over 7 years ago

Hi Ramiro,

I am sorry that this is you experience. Please clarify something for me... Micro Focus engineers specifically told you to get resolution to your issue in the forums? Please let us know.

Cheers,
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0 MigrationDeletedUser over 7 years ago in reply to Laura Buckley

Yes this is the response:

Unfortunately you will need to open a regular service request. If you do not have a support contract you can post in the forums to get peer to peer help.

I understand that there is no technical support for this TID. But I was given the patches to fix something which it did but broke something else :(

This is from the original request:

SR #: 101031712978

SR Severity: Medium

SR Brief Description: NO TECHNICAL Support SR for TID 7018146 patch and file

Last Action on SR: I installed this patch. Now my two webaccess one in Linux and one in windows are messed up. The document viewers do not render properly, if I download any attachment it says is corrupted!! Please help
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0 Laura Buckley over 7 years ago in reply to MigrationDeletedUser

Hi Ramiro,

It is my understanding that the engineers have requested you open a regular service request for assistance for this issue and that only if you can't open a service request to seek peer to peer assistance in the forums.

My first suggestion is that you do open a service request.

Further to that I will do some investigation and let you know if I find anything.

Cheers,
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0 Laura Buckley over 7 years ago in reply to MigrationDeletedUser

Hi Ramiro,

It is my understanding that the engineers have requested you open a regular service request for assistance for this issue and that only if you can't open a service request to seek peer to peer assistance in the forums.

My first suggestion is that you do open a service request.

Further to that I will do some investigation and let you know if I find anything.

Cheers,
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Children

0 MigrationDeletedUser over 7 years ago in reply to Laura Buckley

Thanks for the "help"
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0 Ken Etter over 7 years ago in reply to MigrationDeletedUser

On Tue, 25 Oct 2016 08:16:02 GMT, hme0
<hme0@no-mx.forums.microfocus.com> wrote:

>
>Thanks for the "help"

These forums are peer help...not MicroFocus tech support. Sounds like
you have an FTF that isn't publicly released yet. MicroFocus support
said to open an SR. Do that and they should be able to help you
resolve it. Getting sarcastic with someone in the forums isn't going
to help your situation.

Ken

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DVA dispalying weird symbols & corrupted attachements

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