User will not sync all folders

I have one of my administrators that no matter what I try I can not his GroupWise folders to sync over. He is missing his Contacts, Inbox and most of his calendar items. He can sync or access on his iPhone the Junk Mail folder, deleted items and several cabinet folders. I have deleted him out of the mobility site and ran the dsapp utility to vacuum and re-index the database. I ran Nightly scripts as well. Nothing I have done so far seems to have any effect.

Anyone have suggestions on what I should look at next?

Thanks

Richard
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  • In article <rhuhman.6dnsw0@no-mx.forums.novell.com>, Rhuhman wrote:
    > I have one of my administrators that no matter what I try I can not his
    > GroupWise folders to sync over. He is missing his Contacts, Inbox and
    > most of his calendar items. He can sync or access on his iPhone the Junk
    > Mail folder, deleted items and several cabinet folders. I have deleted
    > him out of the mobility site and ran the dsapp utility to vacuum and
    > re-index the database. I ran Nightly scripts as well. Nothing I have
    > done so far seems to have any effect.


    Check the layout of his folders within the standard GW client.
    Is his Inbox, Contacts, and Calendar in the root of his account? That is
    where they should be and where GMS looks for them.

    What does a GWCheck Contents Analyze

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

  • Hi,

    Further to what Andy has said... you can run a GWCheck on the affected account with the misc. option named FOLDERRESET

    This will reset the system folders back to where they should be.

    Let us know how it goes.

    Cheers,
  • Thanks for the additional information. Both the inbox as well as context had been moved. In order for me to get this full functioning I had to Re-init the account and then through ZMM Reload the configuration files. Once I did all of that things worked as expected.

    Thanks for the information. I will remember the misc. option as well. I can use that a lot with my end users.

    Thanks

    Richard
  • Hi Richard,

    Thanks for the feedback. Glad that everything worked out for you :)

    Cheers,
  • Hey Laura

    Can you use that FOLDERRESET option on regular maintenance via the poa scheduled maint?
  • Hi,

    Personally, I only run it individually on affected users. You could add it to your scheduled maintenance routine if you so wish. I guess that depends on how widespread your problem is.

    Let us know how it goes.

    Cheers,
  • In article <shesser.6f980n@no-mx.forums.novell.com>, Shesser wrote:
    > Can you use that FOLDERRESET option on regular maintenance via the poa
    > scheduled maint?
    >

    We generally don't want to use any of those MISC flags on a regular
    basis if we can help it. For this one, it would be better to add to
    your training process the instruction about leaving those root folders
    in those locations.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

Reply
  • In article <shesser.6f980n@no-mx.forums.novell.com>, Shesser wrote:
    > Can you use that FOLDERRESET option on regular maintenance via the poa
    > scheduled maint?
    >

    We generally don't want to use any of those MISC flags on a regular
    basis if we can help it. For this one, it would be better to add to
    your training process the instruction about leaving those root folders
    in those locations.


    Andy of
    KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

    ________________________

    Andy of KonecnyConsulting.ca in Toronto
    Please use the "Like" and/or "Verified Answers" as appropriate as that helps us all.

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