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september 2022 update gives an error

JvdMeij

The Update process has reported a warning or error.
Review the returned text below:

Problem: the installed php7-pear-7.2.5-4.89.4.noarch requires 'php7-zlib = 7.2.5', but this requirement cannot be provided
  deleted providers: php7-zlib-7.2.5-4.89.4.x86_64
 Solution 1: Following actions will be done:
  do not install patch:SUSE-SLE-Module-Web-Scripting-15-SP3-2021-2637-1.noarch
  do not install patch:SUSE-SLE-Module-Web-Scripting-15-SP3-2021-3943-1.noarch
  do not install patch:SUSE-SLE-Module-Web-Scripting-15-SP3-2022-699-1.noarch
  do not install patch:SUSE-SLE-Module-Web-Scripting-15-SP3-2022-847-1.noarch
  do not install patch:SUSE-SLE-Module-Web-Scripting-15-SP3-2022-1768-1.noarch
  do not install patch:SUSE-SLE-Module-Web-Scripting-15-SP3-2022-2185-1.noarch
 Solution 2: downgrade of php7-pear-7.2.5-4.89.4.noarch to php7-pear-1.10.21-3.6.1.noarch
 Solution 3: break php7-pear-7.2.5-4.89.4.noarch by ignoring some of its dependencies

Choose from above solutions by number or skip, retry or cancel [1/2/3/s/r/c/d/?] (c): c

Please advice?

  • 0  

    When did you get this notification? Product Upgrade? Update? Command line?

    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    After I had the first update and the procduct upgrade. This error appears when updating after the product upgrade

  • 0   in reply to 

    No, I did not experience this error ...

    Did you run "prepare.sh"?

    Your screenshot seems to be a command line output ... did you get this information in this little information screen during update?

    Maybe there is one more piece which can influence our updates. Which version of SMG do you upgrade/update? Mine is really an early bird ( I cannot tell you now - still upgrading)

    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    Both the commandline and the appliance console report the same. I did not run prepare.sh. It is not mentioned in the release notes. is that necessary?

  • Verified Answer

    +1   in reply to 

    That was the first information screen when I clicked Product Upgrade.

    Please run /opt/novell/product_upgrade/prepare.sh

    Use "Verified Answers" if your problem/issue has been solved!

  • 0 in reply to   

    I did miss that message. Disappointed.  BTW I can't understand why a scripted update needs manual intervention. That should be avoided.

  • 0   in reply to 

    We had this before too.

    Remember this information:

    If errors are reported from this command, continue with the following instruction to complete the setup process.

    To complete the switchover process manually, login to your appliance terminal as vaadmin, and issue the following commands:

       sudo /vastorage/smg/assets/updater/PostUpdate/update_scripts/update_v25.sh
       sudo service smg restart

    Use "Verified Answers" if your problem/issue has been solved!

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