Is your SMG appliance still getting updates?

Question

Of course you have to be current with your SMG maintenance but that only entitles you to updates. 
 To actually get the updates you have to register your appliance using a Secure Messaging Gateway Update Channel or Activation key. This key is fourteen hexadecimal digits. It enables your appliance to access the appropriate repository to download SLES updates but it expires at the end of the calendar year ! Since SMG updates are now provided as an updated RPM along with any other SLES updates you will no longer get any SMG updates if your key has expired. 
 Why am I posting this now? Many customers do not know that this key expires at the end of the calendar year and you do not receive any notification that the key is about to expire or that it has. 
 If you haven't done so already, you had better check: 
 Go to https://<SMG_appliance_IP_address_or_FQDN>:9443/ and login. Click on Online Update 
 You will see a progress bar while it checks for updates. If you don't see any it doesn't mean that there aren't any. It just means there aren't any to which you are entitled ! 
 Click on the Register button. If your appliance has been registered you will see a Registration Status display showing when the registration expires. 
 
 If your registration has expired you must deregister your appliance and reregister it. After you click on Deregister you will be presented with another window where you will enter an email address and an activation key. 
 I would like to tell you that reregistering your appliance is just that simple except for one thing: Where do you get a new activation key? They used to be in the SLD portal but when I checked I only see my old one. It looks like I'll have to open a case to get one. Others have had a similar experience so all I can say to you is Good Luck .

Kevin Boyle · Accepted Answer

Kevin Boyle said: Where do you get a new activation key? They used to be in the SLD portal but when I checked I only see my old one. It looks like I'll have to open a case to get one. 
 Well, I did open a high priority case and provided a link to this thread. It was treated as a licensing issue. 
 
 I was told the current SMG version was in the SLD portal and I could get the key there. The case was closed! 
 I replied telling them the key in the SLD (see above) had expired. 
 Again they told me the keys were in the SLD and they sent me the same key & .pem file I already had. They closed the case for a second time. 
 I replied with some not so kind comments and got no response. 
 Two days later I asked for a status report. I was told they were consulting with a product specialist . 
 A day later I got an update telling me my key was broken and that IT was looking into the issue. 
 The next day I got an email telling me the issue was fixed. 
 
 I was asked to re-register using the same key. Now it works. Furthermore, for the first time I see the expiry date now coincides with the expiry of my maintenance. 
 We know there will be issues with software products. That is a fact of life. We have maintenance so we can open a support case to get them resolved. In this case (pun intended) I'm very disappointed with how things were handled but happy that the issue was finally resolved! And, yes, my frustration is showing...

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Is your SMG appliance still getting updates?

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