I am on the same version now, Michael.

I do not see these issues in my environment (and in my version before). I have checked customers too (not updated now) - no issues.

michaelkuerschn said:

I see on my installation and also on another, that the detail view inside the quarantine area is broken. If I try to open an blocked message, then a new window is open with an white screen.

Hi Michael,

Something is amiss after installing the latest update.

• At first I could see all the quarantined messages. I didn't try to open any.
• I logged out then logged in again. All I saw was white pages as you did. At the top of the page there was a one line message saying I was not authorised to access this page.
• I logged out then logged in again. Things were back to normal.

Hello Diethmar & Kevin,

 thanks for response.

I take a deep dive to the apache2 logs and found an PHP error, if I try to access the web quarantine page:

==> error_log <==
[Fri Mar 10 08:37:11.852716 2023] [php7:warn] [pid 5516] [client 10.10.10.10:56871] PHP Warning: session_set_cookie_params(): Cannot change session cookie parameters when session is active in /vastorage/smg/smg-quarantine/http_cgi/security/cookiemanager.php on line 19, referer: srv-smg.example.com/.../maindoc_browse.php
[Fri Mar 10 08:37:11.865522 2023] [php7:error] [pid 5516] [client 10.10.10.10:56871] PHP Fatal error: Uncaught Error: Call to undefined function PhpMimeMailParser\\mailparse_msg_parse_file() in /vastorage/smg/smg-quarantine/http/public/mailparser/Parser.php:89\nStack trace:\n#0 /vastorage/smg/smg-quarantine/http/contents/show_message.php(263): PhpMimeMailParser\\Parser->setPath('/opt/microfocus...')\n#1 {main}\n thrown in /vastorage/smg/smg-quarantine/http/public/mailparser/Parser.php on line 89, referer: srv-smg.example.com/.../maindoc_browse.php

==> access_log <==
10.10.10.10 - - [10/Mar/2023:08:37:11 +0100] "GET /qms/contents/show_message.php?MsgItem=5002 HTTP/1.1" 500 103 "">srv-smg.example.com/.../maindoc_browse.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36"

I think, it would be the best to open a case with this information.

Kind regards,

Michael

Hello,

 I found a KB, what solve my problem: https://portal.microfocus.com/s/article/KM000011133 ("When you click on a message in the SMG Quarantine, there is no visible content")

Kind regards,

Michael

Crazy me! I opened a case for this some time ago. Maybe this TID is based on my case.

Michael, I fixed my focus on this current version and did not think of recent experiences 

no problem.

Hi Michael,

I'm sorry to hear that you're experiencing issues with the detail view inside the quarantine area. The "500 Internal Server Error" message you're seeing is usually an indication of an issue on the server side, rather than a problem with your installation specifically. It's possible that there may be an issue with the server configuration or a temporary outage that's causing the problem.

Since you mentioned that you've seen this issue on another installation as well, it's possible that it's a known issue with the software version you're using. Have you tried reaching out to the software provider's customer support or forums to see if there are any known broken issues or workarounds for this issue?

In the meantime, you may want to try accessing the blocked message detail view from a different browser or device to see if the issue persists. Additionally, you can also try clearing your browser cache and cookies to see if that helps resolve the issue.

I hope this helps, and please let me know if you have any further questions or concerns.

Best regards,

Hello,

 as I wrote, I found a TID which solves my problem. All is fine in this topic.

And yes,  I checked my browsers and see that there is an server driven error.

Kind regards,

Michael