Issue with updated version 23.3.6?

I have update to current version 23.3.6 but stumbled over a small problem. Maybe only at my side - however I want to find out if it is a general problem.

In one of my inbound policies I have added a new signature service. Of course because of the new feature.

I want to add some text to a mail (top or bottom). So I add a new text and save the changes. If I change to any other topic in my SMG or logout/login. All changes are gone. I have tested different browsers, different machines - but never a success.

Only in my environment or a general issue?


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  • 0  

    I too encountered issues after applying this update to my SMG production appliance!

    • 23.3.5 had already been applied as well as the OS update. 
    • SMG had been running for a couple of weeks without any (noticeable) issues.
    • I checked the registration: it was good.
    • I applied update 23.3.6. and rebooted.
    • After the appliance had restarted, it was essentially dead: no mail flow; no web interface.

    Troubleshooting

    • /vastorage/smg was empty!
    • After a reboot, it was still empty.
    • /var/log/messages showed disk errors on sdb1 & sdc1.

    Corrective action

    • After working many hours with OT support and making no progress, I decided to attempt to resolve the disk errors.
    • I was unable to umount /dev/sdc1 
    • I did umount /dev/sdb1
    • I ran e2fsck /dev/sdb1. It found and repaired dozens of errors. 
    • After a reboot, the appliance is once again processing email and I have access to the web interface.

    __________
    Kevin Boyle, 
    Knowledge Partner

    Calgary, Alberta, Canada

  • 0 in reply to   

    Most of us are using SMG Appliances which are running for two or more years and got many updates.

    I think it’s a good idea to force a filesystem check before starting the update.

    but that can run for hours on big appliances 

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