Application Delivery Management
Application Modernization & Connectivity
IT Operations Management
"If you work for a company, you should use your company email address. But if you use a personal email account -- whether you are self-employed or just like using it occasionally for work-related correspondences -- you should be careful when choosing that address, Pachter says.
You should always have an email address that conveys your name so that the recipient knows exactly who's sending the email. Never use email addresses (perhaps remnants of your grade-school days) that are not appropriate for use in the workplace, such as "diva@..." or "babygirl@..."
<Dean> Amen! I usually edit my contact entries to obscure the actual email address for most users. I have to wonder what impression an email address must make for a person when they add that 'goofy' email address to their resume and/or business card!
It's difficult to reply to every email message ever sent to you, but you should try to, Pachter says. This includes when the email was accidentally sent to you, especially if the sender is expecting a reply. A reply isn't necessary, but serves as good email etiquette, especially if this person works in the same company or industry as you.
Here's an example reply: "I know you're very busy, but I don't think you meant to send this email to me. And I wanted to let you know so you can send it to the correct person."
Aside from these email tips, always make sure to proof your messages so that there aren't any jarring mistakes that make you seem unprofessional. Pachter advises to always add the email address last so that the email doesn't accidentally send before you're ready.
<Dean>Last year, I spent several months sending out individual texts to a group of people to organize a youth basketball league. After 3 months, I had one recipient reply that they had not lived in the state for over a year and were not the right contact! 3 months of messages that not only gave the impression that communication was being received, but worse - 3 months where the right person had no idea what was going on! So thoughtful....
No one wants to read emails from 20 people when it has nothing to do with them. They could just ignore the emails, but many people get notifications of new messages on their smartphones or distracting pop-up messages on their computer screens. Refrain from hitting "reply all" unless you really think everyone on the list needs to receive the email, Pachter says.
<Dean> This is one where the software needs to come to the rescue of the user. Suggestions?
<Dean> I added this one to this list. This is my own pet peeve. While this practice demonstrates manners and common courtesy, it also costs me extra time to read, process, and delete the message OR worse...reply with my own....'No, Thank YOU!' message - just so that I can keep the thread alive and because of this deep need to be just as courteous. I love to start a Thank you war - they are so much fun and not professional
It is also my opinion that email should create tools and actions that allow me to acknowledge the sender in some way without putting another message in their inbox that they have to process. Many social tools do this with mechanism similar to 'like'. I would love to see several options that allows me to 'Like', 'Send Thanks', 'Got it', 'Wrong recipient', OR others.
What would you like to see or what solution do you have for this problem?