Since becoming the GroupWise Product Manager I have spent some time investigating the integration of GroupWise with various CRM systems. A couple of weeks ago Omni-TS announced SugarCRM integrations - SugarCRM is a very popular open source CRM system. It seems to be a very complete solution that does some smart things without your users needing to either install anything, or even think about the CRM system - a lot of the data is sucked over automatically. The question is which one should be next? There is a survey on coolsolutions that we would love all of you with a CRM need to fill in - this will help Novell and Omni to target where to go next.
Good comment there Roger, this is a BIG issue. GW shops very often need to pay for 3rd party intergration that are free for Exchange. I understand that this is a big problem for Novell to convince 3rd partys to support GW but you guys need to try harder...
Good comment there Roger, this is a BIG issue. GW shops very often need to pay for 3rd party intergration that are free for Exchange. I understand that this is a big problem for Novell to convince 3rd partys to support GW but you guys need to try harder...
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