Since becoming the GroupWise Product Manager I have spent some time investigating the integration of GroupWise with various CRM systems. A couple of weeks ago Omni-TS announced SugarCRM integrations - SugarCRM is a very popular open source CRM system. It seems to be a very complete solution that does some smart things without your users needing to either install anything, or even think about the CRM system - a lot of the data is sucked over automatically. The question is which one should be next? There is a survey on coolsolutions that we would love all of you with a CRM need to fill in - this will help Novell and Omni to target where to go next.
It's good to see that there is some movement in this direction at long last and having used Omni's products in the past I'm sure that they will have a good product at time of release.
The one issue I have is with the survey and Novell's lack of focus on the whole subject over the last few years. Any firm deploying a CRM system (Salesforce, SugarCRM etc) is expecting good integration with their mail system as standard, not as an additional cost and all the major CRM systems provide this out the box for Outlook.
You can see how bad this can get with Salesforce, there is one vender (linkpoint360) who does a fair GW to SalesForce integration product, but as its a small market they have to charge quite a high annual subscription. By the time you factor these additional costs in it becomes very hard to defend GW over Outlook/Exchange.
It's good to see that there is some movement in this direction at long last and having used Omni's products in the past I'm sure that they will have a good product at time of release.
The one issue I have is with the survey and Novell's lack of focus on the whole subject over the last few years. Any firm deploying a CRM system (Salesforce, SugarCRM etc) is expecting good integration with their mail system as standard, not as an additional cost and all the major CRM systems provide this out the box for Outlook.
You can see how bad this can get with Salesforce, there is one vender (linkpoint360) who does a fair GW to SalesForce integration product, but as its a small market they have to charge quite a high annual subscription. By the time you factor these additional costs in it becomes very hard to defend GW over Outlook/Exchange.
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