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GroupWise CRM Integrations

MigrationDeletedUser
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Since becoming the GroupWise Product Manager I have spent some time investigating the integration of GroupWise with various CRM systems.  A couple of weeks ago Omni-TS announced SugarCRM integrations - SugarCRM is a very popular open source CRM system.  It seems to be a very complete solution that does some smart things without your users needing to either install anything, or even think about the CRM system - a lot of the data is sucked over automatically.  The question is which one should be next?  There is a survey on coolsolutions that we would love all of you with a CRM need to fill in - this will help Novell and Omni to target where to go next.

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  • The same is true for SugarCRM as they have been a member of the Novell Market Start program for years and keep turning up to BrainShare without the smallest amount of intergration to Novell's product set!!

    As Flyingguy has indicated the intergration issue has always been a problem with Novell'a API's rather than with the CRM venders. The GW client has rather a complex mix of APIs that are focussed more on what you need to write the client than what is needed to enhance the client, while until 7.01's fully cooked SOAP API there was little that could be coded to work against the server.
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  • The same is true for SugarCRM as they have been a member of the Novell Market Start program for years and keep turning up to BrainShare without the smallest amount of intergration to Novell's product set!!

    As Flyingguy has indicated the intergration issue has always been a problem with Novell'a API's rather than with the CRM venders. The GW client has rather a complex mix of APIs that are focussed more on what you need to write the client than what is needed to enhance the client, while until 7.01's fully cooked SOAP API there was little that could be coded to work against the server.
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