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Viewing Properties of a GroupWise Message prompts user to install GW}00001.TMP

MigrationDeletedUser
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Environment:



Novell GroupWise 7

Novell GroupWise 8

Novell GroupWise 8 Hot Patch 1



Problem:



When attempting to see the properties of a GroupWise message you are prompted to download the file GW}00001.TMP



Solution:



This is related to an issue with Microsoft XML.



A few ways to resolve the issue:




  1. Register MSXML4 DLL: run regsvr32 c:\windows\system32\msxml4.dll


  • If you’re deploying GroupWise with ZEN, update the GroupWise MSI to install the redistributable MSXML4 SP2.

    1. Using Admin Studio editor open the GroupWise MSI

  • Under Redistributables select MSXML4 SP2 for XP and 2k if needed.

  • Save your MSI



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  • We had the same problem. We found that several view files were missing. For some reason our AV software was identifying them as viruses and removing them. We used ZEN to restore any missing files, and the problem was fixed. We reconfigured the AV system not to scan the view files and the problem has not returned.
Comment
  • We had the same problem. We found that several view files were missing. For some reason our AV software was identifying them as viruses and removing them. We used ZEN to restore any missing files, and the problem was fixed. We reconfigured the AV system not to scan the view files and the problem has not returned.
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