Environment

GroupWise mobility 18.4.2

SLES 15 SP5

Situation

Unable to access the GroupWise mobility web console outside, but access is possible within the virtual host.

Cause

The cause was identified as the firewall being active.

Resolution

To resolve this issue, please execute the following commands on the mobility server:

# zypper dup --allow-vendor-change --allow-name-change --allow-arch-change
# zypper in -fy firewalld firewalld-lang python3-firewall

After running these commands, reboot the server. If you are still unable to access the mobility server outside, ensure that the firewall is not active. You can check the status of the firewall by running:

systemctl status firewalld

If it is running, stop it using the command:

systemctl stop firewalld

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