Environment

GroupWise 24.x
GroupWise 18.x
 

Situation

When attempting the restore a deleted message from the GroupWise client, receiving error: [8219] Failed to connect to a remote network resource.

Errors in the Verbose POA log:
11:34:05 A3DF Unable to access backup location: /mnt/restore/p01/data/restore User[ user01-test]
11:53:08 A3DF User baynet-test tries to restore from backup location: /mnt/restore/p01/data/restore
11:53:08 A3DF The database function 14 reported error [8201] on ngwguard.db

When attempting the restore a deleted message from the GroupWise Admin Console, the following errors are displayed in the Verbose POA log:
11:54:58 A31E Processing Admin Message (a64e2e93.001)
11:54:58 A31E Processing admin task: Full User Restore
11:54:58 A31E The database function 14 reported error [8201] on ngwguard.db
11:54:59 A31E The database function 14 reported error [8201] on ngwguard.db