iPrint Appliance 5.x SSL Cert renewal issue

Richard Huhman 11 months ago

I am attempting to renew the SSL certificates for my iPrint Appliance. When I generate the CSR and upload it to my CA to generate the certificate needed the iPrint appliance will error stating
"A chain of trust cannot be formed with the uploaded certificates. Upload valid certificates."

I followed this link to create the certificates for the server: Certificate Installation on iPrint Appliance - iPrint Tips & Information - OpenText iPrint (microfocus.com)
I am using SSL.com as my Wildcard Certificate but am lost at to what I am doing wrong that the server doesn't like the uploaded certificate.

Is there a new way this is supposed to be done?

Thanks

Richard

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Richard Huhman 11 months ago in reply to Ken Etter +1 verified

I did try to ensure that the CA and full chain (Using the Apache download option) was included. I ended up having an SR opened and the support tech found that he could get it registered correctly by creating…

0 Lionel Bansept 11 months ago

Have you resolve your certificat ?
Could you tell us why you use Wildcard Certificate ?
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0 Ken Etter 11 months ago

Are you uploading only the wildcard crt or are you including the full chain? I use a Digicert wildcard cert without any issues. But I have to upload the DigiCertCA.crt in addition to my wildcard crt.
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+1 Richard Huhman 11 months ago in reply to Ken Etter

I did try to ensure that the CA and full chain (Using the Apache download option) was included. I ended up having an SR opened and the support tech found that he could get it registered correctly by creating a p12 file with the set of downloaded files from ssl.com. So this was resolved.
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0 Richard Huhman 11 months ago in reply to Lionel Bansept

I was able to resolve this after having an SR opened and the support tech reviewing what was going on. I use the Wildcard cert to have multiple services with SSL certs and saving money in the process.
The support tech ended up creating a p12 file using the files downloaded from SSL.com via the Apache download link for that cert.
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iPrint Appliance 5.x SSL Cert renewal issue

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