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Knowledge Document: Color printer appears as only black white printer in iPrint

Caroline Oest
 
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A printer that has been installed via iPrint only appears without the option to print in color, even though it is a color printer and the correct driver hsa been assigned.

Environment

iPrint

Situation

A printer that has been installed via iPrint only appears without the option to print in color, even though it is a color printer and the correct driver hsa been assigned.
Installing the printer directly on a Windows client without iPrint may show the printer with the option to print in color, but it is not certain

Cause

For whatever reason, the automatic detection of the modules installed in the printer or even the detection of printer module has not worked completely.

This issue mostly happens with universal printer drivers but may also happen with printers that have multiple possible modules but only one driver.
Find resolution on support portal

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