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Knowledge Document: iPrint LDAP users are not getting group memberships imported from edirectory

Caroline Oest
 
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Some users are not getting group memberships imported from our edirectory LDAP. Not all users are affected and there are no errors on the LDAP import sync

Environment

iPrint Appliance 24.2
 

Situation

Some users are experiencing issues with group memberships not being imported from eDirectory LDAP. This problem is not affecting all users, and the LDAP import sync process shows no errors.
 

Cause

This situation is known to happen when lots of users are imported into the Appliance. 
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