Updating iManager npms takes forever?

Newly installed and patched OES 2023.4: 

  • 0 in reply to   

    Yes e.g.:

    novell-tomcat[2255]: Entering uninstall FwZipOps: npmPath: /var/opt/novell/iManager/nps/packages/base.npm webAppRoot: /var/opt/novell/iManager/nps
    novell-tomcat[2255]: java.home is/usr/lib64/jvm/java-1.8.0-openjdk-1.8.0/jre
    novell-tomcat[2255]: os.name isLinux
    novell-tomcat[2255]: launchExec command: /usr/lib64/jvm/java-1.8.0-openjdk-1.8.0/jre/bin/java -Djava.awt.headless=true -jar /var/opt/novell/iManager/nps/UninstallerData/Uninstall_base/uninstaller.jar -i silent
    novell-tomcat[2255]: =======================================================
    novell-tomcat[2255]: Unable to launch installer.
    novell-tomcat[2255]: The installer found unexpected changes to the install script.
    novell-tomcat[2255]: =======================================================
    novell-tomcat[2255]: Error installing NPM. Return code = 208
    novell-tomcat[2255]: FwZipOps: Warning: Uninstall of the plug-in /var/opt/novell/iManager/nps/packages/base.npm - failed.
    novell-tomcat[2255]: Exiting uninstall FwZipOps with no exceptions: npmPath: /var/opt/novell/iManager/nps/packages/base.npm webAppRoot: /var/opt/novell/iManager/nps
    novell-tomcat[2255]: Exception in thread "fw.ModulesToInstall" java.lang.IllegalStateException: The request object has been recycled and is no longer associated with this facade
    novell-tomcat[2255]: #011at org.apache.catalina.connector.RequestFacade.checkFacade(RequestFacade.java:856)
    novell-tomcat[2255]: #011at org.apache.catalina.connector.RequestFacade.getHeader(RequestFacade.java:516)
    novell-tomcat[2255]: #011at javax.servlet.http.HttpServletRequestWrapper.getHeader(HttpServletRequestWrapper.java:82)
    novell-tomcat[2255]: #011at com.novell.emframe.fw.filter.RequestWrapper.getHeader(RequestWrapper.java:303)
    novell-tomcat[2255]: #011at javax.servlet.http.HttpServletRequestWrapper.getHeader(HttpServletRequestWrapper.java:82)
    novell-tomcat[2255]: #011at com.novell.emframe.fw.DownloadAndInstallWorker.process(DownloadAndInstallWorker.java:198)
    novell-tomcat[2255]: #011at com.novell.emframe.dev.BasicCollectionAsyncWorker.run(BasicCollectionAsyncWorker.java:70)
    novell-tomcat[2255]: #011at com.novell.emframe.fw.FwAsyncContext$FwAsyncThread.run(FwAsyncContext.java:182)

    With the exception of the npm-name the errrors are almost identical.

    Regards

  • 0   in reply to 

    Somehow reminds me of this

    https://portal.microfocus.com/s/article/KM000004410?language=en_US

    one. While it's IBM vs. Open a backrev might be worth a try

  • 0 in reply to   

    I had become for and weeks this older Tid from ot-Support, but this will not help!
    is it a bug that will bevresolded in oes24.4!

  • 0 in reply to   

    It is very likely, that it has to do with java version mismatches and tomcat versions.

    Before 24.3 the JAVA_HOME pointed to the ibm-java 1.8 - since 24.3 it points to the java 1.8 Openjdk (but ibm-java 1.8 is stilll installed) and the tomcat version was upgraded to 9.0.91.

    Maybe a change of JAVA_HOME back to "/usr/lib64/jvm/jre-1.8.0-ibm" could help.

    That would be worth a test for the next administrator encountering that issue.

  • Suggested Answer

    0  

    We are reviewing this scenario, and as many of you mentioned, we also suspect the default choice of JVM. The following article has helped some customers resolve the issue:

    https://portal.microfocus.com/s/article/KM000031688?language=en_US

  • 0 in reply to   

    we want not be beta tester at all bugs and are not be magician!

    by trouble, OT must give quickly for all his customer final solution (ftf) that resolve the situation without renaming, downloading, editing and last but not least praying

  • 0   in reply to   

    The hang issue is observed only with this specified NPM (eDirectory90 Plugins, 3.2.6.20220127) on OES 2023 onwards. We have created a defect to analyze the issue. At the moment, looks like the NPM installer is having an issue with the configured JAVA version. I will share an update as we find more details. This specific plugin is bundled from eDirectory and we are coordinating with them to get more details. 

  • 0 in reply to   

    So, if I skip that then the rest should update. FWIW, the plugin names are somewhat confusing. Is that npm needed on an OES 23.4 server?

  • 0 in reply to   

    Hi Girish,

    We had the same problem here. The KB-article solved the problem for us.

    Thanks

    Arndt