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Browse Mailbox search not working correctly

John_Gill over 4 years ago

Hi,

We have recently upgraded Retain to 4.9.0.1 and reindexed all messages (25 million).

After I login to the system and go to "Browse" ---> "Mailbox", I then select a Date Range of 60 days and all my mail for the last 60 days is displayed (so far so good). Now in the searchbox (just to the left of the date) I type in a subject/name and click the "Search" icon, the date range is then ignored and all mail relative to the search criteria is displayed going back to when the Retain system was implemented.

Regards

John

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John_Gill over 4 years ago +1

From Microfocus ....With regards to Service Request # 101307961651 (Browse Mailbox search not working correctly): This issue seems to be a bug. I have created a bugreport for this ( RET-13985) and am waiting…

0 tbaki over 4 years ago

Hi John,

Could you please raise a support ticket for this?

Thanks

Tarik
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0 John_Gill over 4 years ago

Hi,
I have logged a support call with Microfocus ..... Service Request # 101307961651
John
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0 John_Gill over 4 years ago

From Microfocus ....With regards to Service Request # 101307961651 (Browse Mailbox search not working correctly): This issue seems to be a bug. I have created a bugreport for this ( RET-13985) and am waiting for engineering to fix this.
My first bug report... do I win a prize or does it come with a cash payment
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0 tbaki over 4 years ago in reply to John_Gill

Sadly no cash

Second best thing is that I have been added as a watcher on the bug and will keep my eyes on progress.

Thanks

Tarik
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0 John_Gill over 4 years ago in reply to tbaki

I assume Microfocus will advise when the bug has been fixed and a patch released......
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0 tbaki over 4 years ago in reply to John_Gill

Yes, once the defect is resolved, the assigned engineer and myself would get a notification.

You will then be informed accordingly.
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0 John_Gill over 3 years ago in reply to tbaki

Hi,

Any update on a patch to fix this basic search issue....it has been about 6 weeks.

John
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0 Pam Robello over 3 years ago in reply to John_Gill

The defect is still open however there are more important defects ahead of it. It is currently slated to be fixed in the Retain 4.9.2 release. The approximate ETA for this is in the Q1 / Q2 2021 time frame.

Pam
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Browse Mailbox search not working correctly

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