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How do I check the error messages in Retain?

I've received Retain Cumulative Error Report and it says Error messages: (These are not comprehensive. See the logs for more info.) 

com.gwava.archive.exceptions.RetainWorkerException: FATAL ERROR ! Exception on mailbox: xxxx Please contact the Administrator. Original error message: null , Code: d715at com.gwava.gweasysoap.EasySoap.fire(EasySoap.java:356)at com.gwava.gweasysoap.EasySoap.login1(EasySoap.java:317)at com.gwava.gweasysoap.EasySoap.(EasySoap.java:104)at com.gwava.gweasysoap.GWSoapClient.(GWSoapClient.java:24)at com.gwava.gw.GroupWiseUser.login(GroupWiseUser.java:149)at com.gwava.caapi.process.RetainDredger.processMailboxes(RetainDredger.java:394)at com.gwava.caapi.process.RetainDredger.processNormalJob(RetainDredger.java:301)at com.gwava.gw.jobs.LiveGroupWise.executeWork(LiveGroupWise.java:89)at com.gwava.jobs.RetainArchiveJob.performDredge(RetainArchiveJob.java:572)at com.gwava.jobs.RetainArchiveJob.execute(RetainArchiveJob.java:231)at com.gwava.jobs.RetainArchiveJob.execute(RetainArchiveJob.java:453)at org.quartz.core.JobRunShell.run(JobRunShell.java:202)at org.quartz.simpl.SimpleThreadPool@WorkerThread.run(SimpleThreadPool.java:573)

How do I check the error messages in Retain?  What is the FATAL Error exception message mean?

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    Another possibility is to enable Reporting! Maybe you have to create a Bootstrap and upload a created configuration file.

    However Reporting helps a lot to tell you which job reports errors caused on which mailbox!


    Use "Verified Answers" if your problem/issue has been solved!

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  • 0  

    Another possibility is to enable Reporting! Maybe you have to create a Bootstrap and upload a created configuration file.

    However Reporting helps a lot to tell you which job reports errors caused on which mailbox!


    Use "Verified Answers" if your problem/issue has been solved!

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